FAQs

If you aren’t sure which size to choose as you are usuallybetween numbers, you can check our Size Guide and see our insole length to helpyou which size to choose.

Consider personal preferences, such as the use of socks,which kind of socks, use of insole, etc. also the space you prefer to the front/ to unroll for your decision.

If you aren’t sure, even after measuring, just contact usat support@calethy.com, we are happy to help you!

I have very wide feet. Do Calethy shoes fit me?

Our shoes are designed to fit a healthy, strong andnaturally muscular foot. They offer you enough space to give sufficient spaceto your toes, respecting the concept of barefoot shoes. Due to the materialsand the laces they ensure a snug and soft fit.

I have narrow feet. Do Calethy shoes fit me?

Our shoes are designed to fit a healthy, strong andnaturally muscular foot. They offer you enough space to give sufficient spaceto your toes, respecting the concept of barefoot shoes. Even if you have a morenarrow foot you can use them and tie the laces tighter to get a snug fit.

Our shoes are entirely machine washable in cold water.Simply remove the insoles prior to washing and put the insole in with yourshoes. Make sure to wash on a cold, delicate setting with mild detergent. Onceclean, let the shoes air dry .

And remember, Calethy shoes do not like the heat. Make sureto avoid hot water and the dryer when washing your calethy shoes. If you arewashing the sneaker, make sure to remove the midsole before washing since thiscomponent is not washable. Wash the sneaker and insole on a cold, delicatesetting with mild detergent. Once dry, place the midsole back into the shoe andcover it with the insole.

The same goes for setting your pairs outside to dry orstoring them outdoors when the weather is hot. We recommend that you keep yourshoes in a cool spot to reduce any warping or shrinkage. With proper care, yourshoes will maintain their shape and fit.

We process your order as soon as it's placed! Once an orderhas been placed we are unable to make ANY changes (This includesshipping/billing addresses, shipping method, inserting promo code,removing/adding/altering an item in your order etc.)

If you would like to make changes to your order, werecommend cancelling your order. then, Proceed to place a new order. Pleasenote that while most of our products can be cancelled up until they areshipped, certain products cannot be cancelled for restocking/processing feesmay apply. If the order cannot be cancelled, we will email you to let you knowthe situation.

Please do note, as we try to fulfill our orders as speedyas possible, we’re unable to guarantee changes to orders once they’ve beenplaced. But - don’t panic - if we don't manage to catch your order as it headsout the door there’s always the possibility of making a return or an exchangewhen the order does arrive! And you never know - maybe it is written in thestars and you will end up loving your accidental order!

Why am I charged before my order has shipped?

Our payment provider automatically & securely processes your order immediately after it is placed.

What methods of payment do you accept?

We securely accept all major credit cards and PayPal. All prices and orders are listed and processed in US Dollars. However,please note that we are able to accept international credit and debit cards inany currency.

I am unable to make Payment

Maybe your card is not activated for international transactions. Please contact your bank and they will assist you with this. We also accept payment via Paypal.

Can I purchase multiple products in a single order?

Yes! You can choose as many items as you want, just click "Add to Cart" and go back to the product page you are interested in and click "Add to Cart" on that item as well before proceeding to "Enter Shipping Address" to finalize your order.

Can I ship the products to an address that does not match my billing address?

Yes, definitely! During the checkout process, you are able to enter any shipping address and specify a different billing address.

How do I place an order?

If your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Add to Cart".

You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

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